Returns, cancellations and refunds

For help with an order, contact hello@chappal.co or +90 212 224 03 64. Include your order number and the items concerned.

Right of withdrawal

For standard goods bought online, you may notify us that you wish to withdraw from the purchase within 14 days after you or your nominated recipient receives the goods, without giving a reason. You can send a clear statement by email or post. Any longer period or additional rights required by the law applicable to your purchase remain available.

Send your notice to BİG TEKNOLOJİ YATIRIM ANONİM ŞİRKETİ, Yeniköy Mah., Yeniköy Yağhanesi Sok. No: 4, Sarıyer, 34464 İstanbul, Türkiye, or hello@chappal.co. A notice identifying you, your order and the goods you wish to return is sufficient; no special wording is required.

Returning goods

Contact us for the return arrangements before posting the parcel. Under our return policy, CHAPPAL bears the costs arising from exercising the right of withdrawal. Return the goods with their accessories and proof of purchase, packed securely to protect them during transit. Please retain the shipment receipt.

You may inspect goods as necessary to establish their nature, characteristics and functioning. You may be responsible for a reduction in value caused by handling beyond what is necessary for that inspection. A missing outer delivery box or acceptance of the original parcel does not by itself remove your statutory rights.

Refunds

Our policy provides for reimbursement within 10 days of receiving your withdrawal notice and return collection within 20 days. Refunds include the amount paid for the returned goods and the standard outbound delivery charge where applicable. An additional amount paid for a delivery option more expensive than our standard service is not refundable under the statutory withdrawal rules. Refunds are made using the original payment method. Payments and refunds are processed in TRY; your bank's exchange rate or fees can affect the amount shown in your account currency.

Exceptions

The right of withdrawal may not apply to goods made to your specifications or clearly personalised, or to sealed goods unsuitable for return for health protection or hygiene reasons once unsealed, where the applicable law provides that exception. An exception to withdrawal does not remove your rights if goods are faulty, damaged, incorrect or not as described.

Damaged, incorrect or incomplete orders

Contact us promptly with your order number and, where possible, photographs of the item and packaging. Ask the courier to record visible transit damage when possible. We will assess the issue and arrange the remedy required for your order. Accepting delivery does not mean that you waive a claim for a defect discovered later.

Cancellation before dispatch

Email us as soon as possible if you wish to cancel before dispatch so that we can check the order's status. The withdrawal rules and any applicable exceptions above still apply.

Nothing in this policy restricts mandatory consumer rights, including rights relating to defective goods, that apply in your country.