Privacy policy

CHAPPAL is operated by BİG TEKNOLOJİ YATIRIM ANONİM ŞİRKETİ, Yeniköy Mah., Yeniköy Yağhanesi Sok. No: 4, Sarıyer, 34464 İstanbul, Türkiye. For questions or requests about your personal data, contact hello@chappal.co or +90 212 224 03 64.

Information associated with your visit and order

Information you provide can include your name, contact details, delivery and billing addresses, account details, order information and messages to us. Our website also uses technical information such as IP addresses, browser and device information, cookies, and information about interactions with the site. Payment information is processed through the payment provider selected at checkout.

How information is used

We use information to operate the store, process and deliver orders, provide customer support, maintain transaction records, protect the service and comply with applicable legal obligations. Information may also be used to understand and improve the service and for marketing communications in accordance with applicable permissions and your choices. Where consent is the required basis for processing, you can withdraw it.

Service providers and disclosures

The online store uses Shopify. Payment processing is provided by the payment service shown at checkout, including iyzico for card payments. Information necessary to perform their services can be shared with commerce, payment, delivery, communications and other service providers, and with authorities where disclosure is required by law.

Service providers may process information in countries other than your own, including outside Türkiye. International processing and transfers are subject to the safeguards and requirements of applicable data-protection law. Shopify's processing is described in its privacy policy.

Shopify Network Intelligence is enabled for this store. Shopify may use information about your interactions with our store together with information from other merchants to provide enhanced services, including improved products, personalisation and advertising. Shopify's own processing and the rights you can exercise directly with Shopify are described in its Consumer Privacy Policy and Privacy Portal. Shopify hosting for this store is currently in the United States.

Cookies and communications

Cookies and similar technologies support store functions and, where enabled, analytics and marketing. Use the privacy or cookie controls available on the site to manage relevant choices. You can also control cookies in your browser; disabling necessary cookies may affect the basket, account or checkout. You can unsubscribe from marketing emails using the link in the message or by contacting us. Order and service messages can still be necessary to complete a transaction.

Retention and protection

Information is retained for the purposes for which it is processed and applicable record-keeping requirements. The appropriate period depends on the information and the legal or operational reason for retaining it. Contact us if you need information about a particular record or wish to exercise a deletion right. We use access controls and other measures to protect personal data; no website or transmission method can guarantee absolute security.

Your rights

Depending on the law applicable to you, you may have rights to request access to your information, correction of inaccurate information, deletion, restriction of processing, data portability, or to object to processing. You may withdraw consent where processing relies on it and lodge a complaint with the competent data-protection authority. Under Türkiye's Law No. 6698, you may also request information about processing purposes and recipients, notification of corrections or deletion to recipients, and review of a result produced solely through automated analysis that adversely affects you.

Send requests to hello@chappal.co. We may need information to verify your identity before responding, and some information may need to be retained where the law requires it.

Where available for your location, use our Your privacy choices page to opt out of the sale or sharing of personal information for targeted advertising. You can also contact hello@chappal.co to exercise applicable privacy rights or request help with these choices.